Global Customer Service Excellence Manager - Orffa Additives BV
Global Customer Service Excellence Manager - Orffa Additives BV
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Summary
Posted in:About this vacancy
Do you have extensive experience leading Customer Service teams in an international B2B environment and do you know how to translate customer satisfaction into tangible improvements in processes and performance?Then this is your opportunity to make impact
As the Global Customer Excellence Manager, you will play a key role in the further professionalization of Orffa’s global Customer Service organization. You will be responsible for optimizing, leading, and continuously improving the international Customer Service teams. You will manage 12 FTE within the CS Europe & CS Export Markets teams and hold a dotted-line responsibility for the CS team in APAC. You will report to the Global Head of Supply Chain & Operations.
You will work closely with various internal stakeholders, including Sales, Finance, Procurement, Quality, and Regulatory, to ensure an excellent customer experience through efficient, scalable, and customer-centric processes.
Your responsibilities:
- Increase customer satisfaction by proactively addressing customer needs and improving delivery reliability
- Optimize customer service processes through the implementation of efficient methods, automation, and digitalization
- Lead and develop teams through coaching, knowledge sharing, and skill enhancement
- Improve operational efficiency by optimizing processes and fostering better cross-departmental collaboration
- Optimize costs and support business growth by focusing on strategic improvements without compromising service quality
Orffa is a global leader in animal nutrition, specializing in innovative feed solutions that enhance animal health and performance. Active in over 90 countries, Orffa combines cutting-edge research with sustainable practices to deliver high-quality feed additives. With a customer-focused approach and a strong emphasis on quality and innovation, Orffa is the preferred partner in the animal feed industry.
Join Orffa and become part of a dynamic team shaping the future of animal nutrition while making a positive impact on both people and animals!
Orffa offers a challenging position where your initiative is highly valued. You will have plenty of opportunities for professional development in a dynamic market.
In addition to a competitive salary and bonus scheme, Orffa offers an excellent pension plan and 29 vacation days (based on a full-time contract). The modern office is conveniently located on the outskirts of Breda. Orffa also provides flexible working hours and a hybrid work policy, allowing employees to tailor their schedules for optimal work-life balance.
This role requires little to no travel – your focus will be on optimizing processes and teams from our Breda office.
- A bachelor’s degree or higher
- At least 5 years of experience leading Customer Service teams in an international B2B setting
- Proven experience with export processes and shipments
- Strong hands-on mentality and pragmatic approach
- Experience with SAP is required due to a recent SAP implementation
- Strong communication and stakeholder management skills
- Fluency in English and Dutch, knowledge of an additional languages is a plus
- Experience in the agro-industry and/or chemical sector is a plus, but not essential
Kim is happy to help you.
The steps to a successful match
Application
If you respond to an appealing job opening, the consultant will contact you to schedule an exploratory meeting in the next few days.
Analysis
Together with the consultant, you determine whether your profile is a good fit for the position. You also assess whether your ambitions are aligned with the direction of the organi…
Initial interview
If the fit is right on both sides, there will be a first-round interview with your potential new employer in the next two weeks.
Follow-up interview(s)
Depending on the process, the consultant will invite you to the next round(s) of interviews and possibly an assessment center.
Offer
If you are selected for the position, you will receive an attractive job offer. We will be happy to advise you on realistic terms of employment.
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