Research Facilitator - Koninklijke Philips N.V.

The Consumer Research team of Grooming & Beauty is responsible to represent the consumer within the Innovation and Development organization for product categories like shaving, grooming, IPL, ensuring the delivery on (consumer) promise for our Philips Value Propositions.

In Consumer Research, the key mission is to identify consumer needs, tension areas and to translate, verify and validate these insights throughout the innovation process. This will involve various types of UX and User Research to help us reach this mission. Our activities start with a focus on the support in value proposition definition and feature development, which can include digital enabled development solutions, all the way towards the final product development stage - working towards successful launches and consumer engagement. In this, being consumer centric is key. Linking in with the situation, habits and needs of consumers all around the world.

With this open position, we are searching for a new team member in the role of research facilitator. Ideally, candidates most suitable are the ones considered as T-shaped, exceptionally skilled in at least one competence, but capable of applying knowledge also outside of one’s own area of expertise.

Your Challenge

As a Research Facilitator in the Consumer Research team, your challenge is to perform and support clinical & consumer testing. Testing products during product development is crucial to deliver early evidence on the desired consumer satisfaction. You will conduct all relevant activities to set-up test protocols, execute tests and report out on the results. Consequently, you support projects with consumer research activities. In this role you work in close cooperation with consumer researchers, clinical, and other relevant functions to gather consumer insights.

With a growing presence in cardiology, oncology, and women's health, Philips operates in the areas of Imaging Systems, Patient Care & Clinical Informatics, Home Healthcare and Customer Services. Philips combines its clinical expertise and human insights to create innovative solutions across the continuum of care, in partnership with clinicians and our customers, to provide better value and expand access to care for millions. Our teams are working hard every day to improve patient outcomes all the way from disease prevention and screening to diagnosis, treatment, therapy monitoring, and disease management. Irrespective of whether the care cycle takes the patient from doctor's office to hospital or hospital to home, or simply from one medical department to another, Philips Healthcare's unique medical solutions are designed to optimize the quality and flow of patient information and clinical decision making.

Good working conditions.

Your Responsibilities

As a Research Facilitator you will:

• Support researchers in setting up studies and defining research protocols
• Plan and conduct the studies
• Closely interact with the respondents during the test to ensure relevant information can be retrieved and represent Philips in a professional manner
• Be accountable for E2E execution of studies performed in the internal research facilities (coordination of recruitment, questionnaires, fieldwork, test report, dataset)
• Be accountable for supporting work packages for external research studies
• Take ownership for relevant standard operation procedures, data collection tools and test equipment

To succeed in this role, you should have a mix of the following skills and experience

 Dutch is a must for this role, especially for contact with respondents/test participants

• Regular visits (approximately once a month) by the employee to Drachten is required
• Hands-on approach to conduct research
• Curious orientation towards consumers and customers: you have an outward focus
•  Experience in User Research and/or Clinical Research, preferably hands-on experience
• Proven track record of compliance with Good Clinical Practice and Good Documentation Practice
• Excellent planning skills
• HBO or similar education level
• Ability to professionally interact with consumers, from wide range of backgrounds
• Ability to take ownership, work independently and be methodical in your approach
• Knowledge of statistical tools and software approaches
• Understanding of the product from a usage perspective
• Eagerness for bringing new ideas and ways of working for best-in-class testing
• Flexibility to work outside 9am-5pm, in case tests run outside these hours
• Experience with Medical Devices is a bonus