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Junior Customer Service medewerker - CEVA Logistics Netherlands B.V.

Born MBO Secondment via YER
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Supply Chain
Transportation & Logistics

Junior Customer Service medewerker - CEVA Logistics Netherlands B.V.

Born Supply Chain Transportation & Logistics MBO Secondment via YER
Denny Molenaar
Denny Molenaar

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Born Transportation & Logistics MBO Secondment via YER
Posted in:
Supply Chain
Transportation & Logistics
About this vacancy

YOUR ROLE As a Customer Service Employee, you are the first person to go to for our customers in our multi-client warehouse if they have any questions or problems. In this role you are working for multiple customers that you can help out in the best way p


As a Customer Service Employee, you are the first person to go to for our customers in our multi-client warehouse if they have any questions or problems. In this role you are working for multiple customers that you can help out in the best way possible.

Your way of thinking and acting is always based on a solution if it comes to the problems that the customers come with. For example, this can be problems with payments, delivering and retour cases. When you are not able to help out the customer directly, you can always check in with your colleagues, also from other departments like Logistics Operations, Engineering, IT and Finance.

You are always working together with an Account Manager who is responsible for the same customer but then in a more strategic way. Besides the above mentioned daily businesses, you are working pro-actively on signalling and implementing some improvement points.The department of customer service considers a small and enthusiastic team that is working solution based for our customers. Together you are working as one team from one of our locations in Waalwijk. You will be reporting to the Teamleader of the customer service department.


  • Working on an open, interactive relation with customer by phone and email;
  • Supporting the customer by answering question and foreseeing them with information;
  • Processing retour shipments and payments;
  • Dealing and registering with complaints and questions;
  • Analysing the customers problem and pro-actively suggesting improvements;
  • Controlling payment and delivery records.

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?


At CEVA Logistics, we have plenty of opportunities to make the most of yourself and your career. This role can be the first step of a broad career path within our organization. Due to the different logistics solutions we offer, there is always a challenging role for you within the organization.

Besides a dynamic environment in which we achieve our goals together, we offer room for fun, connection and flexibility.

Also good to know:

  • You will receive a monthly salary between €2.468,02 and €2.800,00 and 8% holiday allowance (salary depending on your work experience and level of education);
  • You start with a one-year contract and then get the prospects of permanent employment;
  • Everyone gets 25 holidays, with the possibility of earning four extra days if you are not sick;
  • We have a favourable pension scheme, travel allowance and discounts on various insurances;
  • A phone and laptop from CEVA Logistics, which you may also use privately;
  • Opportunities to further develop yourself through courses and training, through the CEVA Academy. The possibilities also include studying alongside your work.


  • You completed a mbo-4 (or similar) education with 1-2 year of working experiences or a hbo education;
  • You are accurate, pro-active and you have affinity with logistics;
  • You can communicate in a professional way with focus on the customer;
  • Are able to work independent and in an team;
  • Are able to speak and writing in professional English and you are willing to learn Dutch.

The steps to a successful match

Step 1 of 5
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If you respond to an appealing job opening, the consultant will contact you to schedule an exploratory meeting in the next few days.

Step 2 of 5
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Together with the consultant, you determine whether your profile is a good fit for the position. You also assess whether your ambitions are aligned with the direction of the organi…

Step 3 of 5
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Initial interview

If the fit is right on both sides, there will be a first-round interview with your potential new employer in the next two weeks.

Step 4 of 5
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Follow-up interview(s)

Depending on the process, the consultant will invite you to the next round(s) of interviews and possibly an assessment center.

Step 5 of 5
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If you are selected for the position, you will receive an attractive job offer. We will be happy to advise you on realistic terms of employment.

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