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Engineering
Engineering & Development

Field service engineer - IHI Hauzer Techno Coating B.V.

Wereldwijd Engineering Engineering & Development MBO Temp-to-perm
Has van Ballegooij
Has van Ballegooij
Teamlead

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Unfortunately, this vacancy has already been filled.

Unfortunately, this vacancy has already been filled.

Don't worry: fortunately we have many other vacancies open.

IHI Hauzer Techno Coating B.V.

Summary

Wereldwijd Engineering & Development MBO Temp-to-perm
Posted in:
Engineering
Engineering & Development
About this vacancy

Solving technical issues, troubleshooting and preventive maintenance at customers all over the world

The job of Field Service Engineer is a challenging dynamic world job. While travelling around the globe you will be doing the thing you like most: solving our customer issues. You will meet interesting people and will work independently in the field. Technical expertise will be combined with social skills, advising the customer about the systems capability and additional offerings we can propose. You will be part of our customer support team, receiving support, feedback and dedicated training. 

As a Field Service Engineer you will be responsible for troubleshooting and preventive maintenance. You will assist customers with their possible machine related issues via phone, e-mail, remote communication and onsite visits. Occasionally you will also install upgrades and modifications at customers’ sites worldwide. You see it as a challenge to keep customers satisfied being the representative of Hauzer, so proper administration and follow up is a must. You will provide the customer with correct knowledge transfer and will listen well to their requirements. Also you will give training to the customers in operating, maintaining and troubleshooting the system. You will give feedback to your colleagues concerning specific customers’ wishes and technical developments. You will assist your Customer Support colleagues and if needed your Manufacturing colleagues. You report to the Manager Field Service.

Our mission is to engineer coating solutions for life. We develop and assemble coating technology and systems for our renowned customers worldwide and deliver excellent customer support. Hauzer was founded in 1983 in the Netherlands and became part of the Japanese IHI Group in 2008. IHI has over 200 companies worldwide, totaling over 29,000 employees. The Hauzer group nowadays has over 240 employees divided over our headquarter in the Netherlands and our offices in Japan, China, Switzerland and the USA.

Apart from good primary and secondary conditions, Hauzer offers room for personal development and initiative while working in an enthusiastic dedicated team of colleagues who strive for quality and innovation.

  • You have a technical degree on “MBO” level 4, preferably in electrical engineering, and a valid driving license;
  • You have min. 5 years relevant work experience in a similar job;
  • You have an independent firm personality, a great sense of responsibility, good analytical skills and a team spirit;
  • You have feeling for commercial aspects, organizational talent and a customer focused representative attitude;
  • You speak & write English fluently and preferably German;
  • Foreign cultures and international communication challenge you. You are trustworthy and respectful;
  • You are willing to travel worldwide for at least 50%, if needed several weeks in a row. When requested you are able to travel the same or next day. The actual amount of travelling of course depends on the amount of work. The 1st 12 weeks you will be in Venlo for training;
  • You are prepared to be available after standard working hours for customer calls during your consignment shift (hotline). 

The steps to a successful match

Step 1 of 5
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Application

If you respond to an appealing job opening, the consultant will contact you to schedule an exploratory meeting in the next few days.

Step 2 of 5
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Analysis

Together with the consultant, you determine whether your profile is a good fit for the position. You also assess whether your ambitions are aligned with the direction of the organi…

Step 3 of 5
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Initial interview

If the fit is right on both sides, there will be a first-round interview with your potential new employer in the next two weeks.

Step 4 of 5
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Follow-up interview(s)

Depending on the process, the consultant will invite you to the next round(s) of interviews and possibly an assessment center.

Step 5 of 5
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Offer

If you are selected for the position, you will receive an attractive job offer. We will be happy to advise you on realistic terms of employment.

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