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First Line Support Engineer

Best HBO Temp-to-perm
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High Tech

First Line Support Engineer

Best Engineering High Tech HBO Temp-to-perm


Best High Tech HBO Temp-to-perm
Posted in:
High Tech
About this vacancy

Interesting opportunity as a First Line Support Engineer in the high-tech domain

As a First Line Support Engineer, your pivotal role within the Service organization involves serving as the primary knowledge hub. Your responsibilities include delivering technical support to customers, troubleshooting system issues, and ensuring the seamless operation of nano-precision EBPG systems. Moreover, you will oversee and organize all field actions, acting as the key point of contact for Field Service Engineers.

Your responsibilities will consist of:

  • Proactively prevent and address customer issues by initiating improvements, sharing knowledge, and identifying structural issues.
  • Serve as the primary customer contact, responding to inquiries and coordinating follow-ups on reported system issues received via phone and email.
  • Conduct initial troubleshooting, collect and document information, and, if possible, remotely resolve issues.
  • Organize field issues, formulate help requests, and collaborate closely with field service engineers, the Technical Support Group, and specialists to ensure issue resolution with high customer satisfaction.
  • Coordinate actions and translate information into action plans for service engineers, facilitating remote or on-site follow-up if a remote solution is not possible.
  • Willing to travel on-site to share knowledge, apply best practices, and collaborate with colleagues to resolve issues as the owner of an issue.
  • Ensure thorough issue resolution, leaving no loose ends, and strive for satisfactory quality.
  • Perform additional supportive tasks, including preparing parts requests, logging service calls/reports, supporting incoming goods checks, preparing for installation activities, and handling internal reporting and administrative tasks.

This company is a dynamic global high-tech company offering exciting challenges. They are looking for smart, ambitious heads and capable hands to enhance their 390-strong team and write the next chapters of their success story. Interested? 

This company is a leading developer of highly advanced micro- and nanofabrication equipment and solutions, and we’re looking for talents and professionals that prioritize personal responsibility and results orientation. Together, we will take nanotechnology to the next level! What they do enables their customers in industry, science, and research to maximize the effectiveness of their innovations and their products. Join us and help shape the world of tomorrow. 

YER Technology offers you the opportunity to work as an First Line Support Engineer with extensive application and career guidance. The following conditions apply:

  • Attractive salary 
  • 25 vacation days per year and the option to purchase more vacation  days
  • A temporary or permanent contract with YER
  • The opportunity to join your client after one year
  • Travel allowance
  • Good pension scheme according to STIPP
  • Every hour of overtime is compensated
  • Open and transparent communication with your personal consultant
  • Personal career coaching from our work psychologists
  • Broad technical and soft skills training options
  • A Service Desk to answer all your practical questions
  • Bachelor's degree in electronics/mechatronics/physics with hands-on expertise in vacuum technology, electronics, computers, software, and high-voltage systems.
  • Customer-oriented with analytical skills, preferably experienced in troubleshooting EBPG system issues.
  • Essential proficiency in both spoken and written English; proficiency in German is advantageous.
  • Process-oriented, with an accurate and structured working style.
  • Strong communication and organization skills.
  • Minimum 5 years of semiconductor-related experience in a similar role.

The steps to a successful match

Step 1 of 5
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If you respond to an appealing job opening, the consultant will contact you to schedule an exploratory meeting in the next few days.

Step 2 of 5
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Together with the consultant, you determine whether your profile is a good fit for the position. You also assess whether your ambitions are aligned with the direction of the organi…

Step 3 of 5
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Initial interview

If the fit is right on both sides, there will be a first-round interview with your potential new employer in the next two weeks.

Step 4 of 5
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Follow-up interview(s)

Depending on the process, the consultant will invite you to the next round(s) of interviews and possibly an assessment center.

Step 5 of 5
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If you are selected for the position, you will receive an attractive job offer. We will be happy to advise you on realistic terms of employment.

Frequently asked questions about our vacancies

YER connects you with inspiring organizations throughout the Netherlands and beyond. Is your question not listed? Please contact our team.

We offer a range of contracts for candidates. If you are a starter, a YER traineeship is a great way to get to know interesting employers. With our temporary contracts for professionals, you work for a client on a temporary basis. In both cases, you can transfer to the client’s organization at the end of your YER contract. If you are an experienced specialist, manager or board member, our consultants will put you directly in touch with interesting organizations. Depending on the job opening, you are offered a temporary or permanent contract, or start working as an interim professional.

We have teams of consultants that specialize in particular industries and professional fields. To find out about job openings and career opportunities in your area of expertise, please contact us to arrange an exploratory meeting.

No matter where you are in your career, we guide you every step of the way and connect you with leading employers throughout the Netherlands. We leverage our extensive network, focus on development and provide personal guidance that helps candidates achieve their ambitions. Find out more about what we can do for you as a candidate

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