Service Delivery Manager Connectivity

  • Job category IT
  • Employment Fulltime
  • Reference number VAC-10022810
  • Location Eindhoven
  • Contract type Secondment via YER
  • Industry IT & Telecom

About this vacancy

Founded in 1984, ASML is the world's leading provider of lithography systems for the semiconductor industry, manufacturing complex machines that are critical to the production of integrated circuits and chips. ASML has its R&D and manufacturing operations in the United States, China, Taiwan, Korea and in Veldhoven, the Netherlands employing over 19.000 people.

The IT organization of ASML supports information management, infrastructure and key business processes across ASML. Part of the IT organization is the Competence Center Operations & infrastructure (O&I) providing all, mission-critical, IT support services. This not only includes generic IT infrastructure services like laptops and desktops, telecom services, network and datacenters but also the IT applications which are used within ASML.

As a Service Delivery Manager Connectivity your job mission is to continuously tailor the connectivity services to the needs, objectives and challenges of the sectors within ASML enabling ASML to move forward in a high demanding, fast moving and dynamic environment.

Job description

As a Service Delivery Manager Connectivity, you act as a single point of contact between ASML and supplying parties (ISP/ESP) delivering connectivity services towards internal ASML customers. You will act on both an operational level, ensuring operational stability, as a tactical level, improving the services within the connectivity landscape. As a Service Delivery Manager Connectivity you will be responsible for, but not limited to:

  • Ensure that connectivity services supported by underpinning contracts with external suppliers adhere to agreed SLA’s, are measurable, reported and regularly reviewed.
  • Translate business requirements in to new or updated connectivity services.
  • Build and maintain key relationship with internal and external (business)partners.
  • Advise internal partners and provide suggestions for service improvements in the connectivity services portfolio.
  • Ensure technology services and infrastructure plans are in place to deliver agreed capacity and performance targets in a cost-effective and timely manner.
  • Manage the lifecycle and registration of connectivity services and underlying hardware assets.
  • Ensuring business continuity and communication towards key stakeholders in case of incidents, problems or changes.
  • Advising projects during the project initiation phase on connectivity services and involvement as consultant through-out the Design and Transition phases. Activities will include the creation and ongoing ownership of the required Service Management deliverables.

Company

ASML is a successful Dutch high-tech enterprise that produces complex lithography systems used by chip manufacturers in the production of integrated circuits. ASML is at the cutting edge of this technology and delivers systems to all the world's leading chip manufacturers. ASML's employees are among the most creative talents in the fields of physics, mathematics, chemistry, mechanical engineering and software. Every day they collaborate in close-knit multidisciplinary teams in which members listen to and learn from one another and exchange ideas. It is the ideal environment for professional development and personal growth.

ASML is headquartered in Veldhoven, the Netherlands.

Offer description

  • Good employee benefits.
  • Challenging assignments.
  • Excellent guidance from your consultant and YER's back office.
  • Development opportunities, including the YER Talent Development Programme with a personal coach.
  • Intensive support for international candidates (including Dutch lessons, tax-return and accommodation assistance).
  • Cooperative and results and relationship-driven.
  • Friendly atmosphere and open culture.
  • Community/network with other technology professionals from a variety of multinationals.
  • Events and master classes with interesting speakers and attractive companies.

Candidate profile

  • Bachelor or master degree in the area of computer science, technical business administration or equivalent combination of education and experience.
  • Valid industry certifications such as ITIL, BiSL and Cobit.
  • At least 6+ years of experience in a role as Service delivery Manager in an international company, with interfaces towards employees and managers at all levels of the organization as well as outside vendors and service providers.
  • Sound understanding of connectivity technology, techniques and best practices.
  • Proven experience of organizational skills in a working environment.
  • Experienced in participating in complex projects.
  • Experienced in working in an environment where IT Service Management processes are used (e.g. ITIL).

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems. To thrive in this job, you’ll need the following skills:

  • Decisive, flexible, ownership, common sense, result oriented are keywords.
  • Strong communication skills, both verbal and written.
  • Ability to motivate people.
  • Have or quickly develop a network in the organization.
  • Service and customer oriented.
  • Operate with integrity.
  • Entrepreneurial.
  • Excellent analytical and negotiation skills.
  • Excellent English communication and presentation skills.
  • Command of the Dutch language is a pro.