Customer Support Specialist

  • Aanbod Competitive remuneration
  • Functiegroep Customer Service
  • Dienstverband Fulltime, Parttime
  • Vacaturenummer 9461800
  • Locatie Amsterdam
  • Contract In dienst van opdrachtgever
  • Branche High Tech

Over deze vacature

Unique and challenging opportunity for a Customer Support Specialist at the most international misconduct-reporting specialist.


  • You will be responsible for the Message Handling process: monitoring, adjusting and checking the daily SpeakUp®-messages in the automated system. These very sensitive messages about misconduct originate from all over the globe and need to be translated within one working day by the translators from all across Europe. After the translation the messages are forwarded to the applicable organisation. The handling process of the SpeakUp®-messages is the beating heart of People Intouch
  • You are the external and internal point of contact for questions about the message handling process. You are in daily contact with translation agencies, clients and colleagues all over the world
  • Because you will work with the product of People Intouch on a daily basis, they expect proposals from you to further improve the processes
  • You are responsible for the technical configuration and functional implementation of SpeakUp® and the Case Management System (CMS)
  • You take care of the preparation and going live of these products and will remain the point of contact for clients regarding technical and functional questions


People Intouch is a group of young, passionate and highly educated professionals. Every day they help multinationals in tracking down and preventing misconduct. In order to do this, they have developed the SpeakUp® system. SpeakUp® makes it possible for employees of these multinationals to anonymously report misconduct and unethical behaviour in their native language, 24/7/365 days per year. Not only does SpeakUp® offer the opportunity to report these wrongdoings, it also facilitates a dialogue between the reporter and the recipient, while guaranteeing the anonymity of the reporter. This enables employees to report wrongdoings happening in their department directly to headquarter level, without having to fear retaliation. People Intouch’s goal is to hereby create a speak up culture, in which everyone feels safe and listened to.

People Intouch has been working to accomplish this goal for the past 15 years, making them a true expert in the field of compliance, ethics and fraud. People Intouch has the ambition to further expand its leading position worldwide, to enlarge its 'thought leadership' in the field of misconduct reporting and to ambitiously grow its turnover over the next years.

The core values of the company are:

  • Be a partner
  • Strive for Excellence
  • Be passionate
  • Have Fun
  • Be Fair


You are welcomed to a challenging, innovative environment with great opportunities for you to explore and passionate colleagues.

The benefits are:

  • Fair salary depending on experience
  • Good pension scheme
  • Telephone and laptop
  • Healthy work-life balance


  • Preferably available fulltime, alternatively 32 or 36 hours a week
  • At least 2 years of relevant work experience (within one organisation)
  • Higher professional education level (hbo/college degree)
  • Fluent in English (speaking & writing; English is the main language spoken at People Intouch)
Need to have
  • Affinity with integrity
  • Experience with (the implementation of) functional IT-solutions, and the ability to translate the wishes and questions of clients, and the answers from IT specialists
  • Brains: accurate, disciplined and critical
  • Social: responsible and a real team player
  • Power: solution focused, ability to prioritize and able to deal with deadlines
Nice to have
  • Knowledge of other languages such as Swedish, Finnish, Spanish, French, German or Chinese
  • Affinity and/or experience in IT (development)
  • Good knowledge of Office Applications (Mainly Excel)
  • Knowledge of programs like JIRA and Confluence