Customer Engagement Manager

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  • Aanbod Good remuneration
  • Functiegroep Marketing & Communication
  • Dienstverband Fulltime
  • Vacaturenummer 9434700
  • Locatie Eindhoven
  • Contract Via YER
  • Branche Consumer Goods

Over deze vacature

A true challenging assignment for a professional with experience in Customer Engagement and Health. For our client Philips we are searching candidates for a 6 months project within de corporate Events team. You will be hired by YER and seconded to Philips.

Location is Best.

Functie

Key areas of responsibility:

  • Lead the Customer Engagement/experiences through CEC activities
  • End responsible for the CEC visit programs, team and visit facilities, driving brand preference & reputation to position Philips as a Health and well-being company, including consistence brand preference across the BG's
  • Master the Health Continuum content and convey it towards customers clearly engaging with overall Philips strategy
  • Drives the health continuum and solution selling strategy by providing extraordinary and seamless customer experiences
  • Manage the operations, hospitality and relationships with internal and external customers, working closely with the planning department
  • End responsible for all executed customer experience programs to the CEC facilities, driving consistent customer satisfaction measured via NPS
  • Continuously improve the daily operations of the customer experience organization following the LEAN principles
  • Create a customer centric organization by training and developing the CEC staff towards customer engagement experts and solution focused/consultative selling enablers along the Health spaces
  • Stakeholders management - Promoting the CEC throughout the organization and stakeholders
  • Leverage the customer interaction capabilities and support delivered to the market organizations
  • Promote the cec’s capability and drive maximum attendance in the markets, with a focus on c-level solutions customers and large scale projects
  • Collaborate with innovative labs, co-create teams, Philips museum, manufacturing and customers sites to deliver a holistic Philips proposition turned to the attendees specific persona and needs
  • Grow the customer business opportunity and likelihood to buy, by understanding the customer needs and reinforcing our broad capability/expertise across the health continuum through real customer stories, and solution demonstrations that deliver on the quadruple aim

Bedrijf

With a growing presence in cardiology, oncology, and women's health, Philips operates in the areas of Imaging Systems, Patient Care & Clinical Informatics, Home Healthcare and Customer Services. Philips combines its clinical expertise and human insights to create innovative solutions across the continuum of care, in partnership with clinicians and our customers, to provide better value and expand access to care for millions. Our teams are working hard every day to improve patient outcomes all the way from disease prevention and screening to diagnosis, treatment, therapy monitoring, and disease management. Irrespective of whether the care cycle takes the patient from doctor's office to hospital or hospital to home, or simply from one medical department to another, Philips Healthcare's unique medical solutions are designed to optimize the quality and flow of patient information and clinical decision making.

Aanbod

You will be employed by YER and seconded to Philips. We offer:

  • Good employee benefits
  • Excellent guidance from your consultant and YER's back office
  • Cooperative and results and relationship-driven
  • Friendly atmosphere and open culture

Profiel

Knowledge and critical experiences:

  • Customer centric orientation
  • Clinical background is a strong advantage
  • Medical sales background is pro
  • Business degree
  • Excellent communication and presentations skills
  • Savvy in engaging customers groups
  • Excellent problem resolution skills/attitude, along with outstanding communication and active listening skills
  • Highly responsible and reliable with a professional presentation
  • Enthusiastic/enjoy to do attitude
  • Well-structured and organized - strong project management qualifications
  • Technology savvy, comfortable running digital customer engagement experience
  • Able to work flexible hours when necessary

Competences

  • Act as a role-model for our Philips behaviours: Customer first, Quality & Integrity always, Team up to Win, Take Ownership to deliver fast, Eager to improve and inspire
  • Can combine strategic thinking with effective execution
  • Strong ability to interact and influence stakeholders, including C-level
  • Resilience and self-awareness
  • Drives vision and purpose
  • Communicates effectively
  • Optimizes processes and delivers results
  • Good organizer/incl. facility
  • Can do mentality
  • Natural networker/connector
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