Client Care Coordinator

Doorsturen
 
  • Aanbod Max. € 35,000
  • Functiegroep Energie
  • Dienstverband Fulltime
  • Vacaturenummer 9266700
  • Locatie Utrecht
  • Contract Detachering via YER
  • Branche Manufacturing

Over deze vacature

For a leading global technology, software and consulting business in Baarn we are recruiting a Client Care (Service) Coordinator.

Functie

As Service Coordinator you are a direct focal point for our existing customers and gives support to the Service and Sales organization allowing to serve customers efficient and effective. When receiving a requisition of the customer it will be your duty to propose a solution and when ordered by the customer to execute the service project/activity. You will also coordinate all service activities of the service contracts (SLA) based on the agreed scope. Duties include planning and organizing resources required to execute assigned service projects/contracts and apply financial controls. You will act as key contact for communication between the customer and the different departments within our organization. Understand our global vision for service and will develop our service business forward with support of subject matter experts. The service types at our customers are application software based process automation systems installed in industrial processes including food, pharmacy, manufacturing, oil & gas and energy.

You are responsible for:

  • Direct focal point of the customer for requisitions of our services and take ownership for driving the activities in the internal organization forward
  • Coordinate and plan service activities between assigned customers and the Service department for proposals, service projects and SLA’s
  • Facilitate and collect solutions for complex technical issues and draft proposals in line with Sales strategy
  • Monitor margins of the service projects and SLA’s with focus on growth
  • Initiate financial activities like booking orders, cost planning and invoicing
  • Visit customers for (service) meetings and maintain long-term relationship

Required skills and competencies

  • Excellent communication skills and thorough administration are required
  • Customer intimacy; technical background with commercial focus
  • Understanding service culture and core activities of the customer
  • Result driven with organizational awareness
  • Work according a plan and milestones
  • No 9 to 5 mentality and team player

Bedrijf

A leading global technology, software and consulting business that creates and applies advanced technologies to enable the safe and efficient operation of industrial and commercial operations such as oil refineries, fossil fuel and nuclear power plants, petrochemical works and other manufacturing sites.

Aanbod

  • A suitable starting salary
  • Excellent secondary benefits
  • Reimbursement of all travel costs
  • A company laptop and smartphone
  • Working in a young team, most of them started their carrier in this position
  • Possibilities for promotion after a few years (project management, sales among others)
  • Benefits for extra hours
  • Training and educational possibilities
  • Working for an international organization with an international culture

Profiel

  • Bachelor or Master Degree in a technical area
  • 0-2 years of working experience, preferably within industrial environment
  • Effective user of MS Office
  • Fluent speaking and writing in (technical) Dutch and English
  • In possession of driver license B
  • Affinity with automation and software
  • Excellent organizational and project management skills
Doorsturen