Subject Matter Expert Customer

  • Aanbod Depending on experience
  • Functiegroep IT
  • Dienstverband Fulltime
  • Vacaturenummer 8449900
  • Locatie Eindhoven
  • Contract Detachering via YER
  • Branche High Tech

Over deze vacature

We are looking for a Subject Matter Expert Customer for Philips.


Business/process scope: Health Systems – M2O and O2C

Application knowledge (business/functional)
: Must: SAP ECC, MDM Informatica,, Trillium

Data domain
: customer master data, transactional data related to sales and marketing

Key areas of responsibility:

  • Maintain/review Master Data Management services documentation (L6/L7 in ARIS), based on inputs from BIE regarding MDM governance, data flow and systems and data controls required as part of a transformation program: create/update work instructions and request forms based on Cloning tool Assima and CoE standardized templates
  • Ensures proper design at application level and implementation of system access and authorization set-up for key users (Requesters/approvers/executers) in relevant tools based on BIE inputs, in cooperation with IT BA's, IT support, MDM program and Data Governance Authorisation lead
  • Defines organizational impact on roles and capacity in EIM and business of new services activation based on inputs from BIE; Seek approval from program and business via EIM PM and EIM data services
  • Test new/updated Ops. services; define scenario's, build test scripts and perform the tests. Tests verifies the built of Operational procedures, validates system configuration and checks access and authorization setup relevant for key users (requesters/approvers/executers)
  • Provide training (incl. demo); Develop, review training content and execute the training session
  • Support Cut-over and Hyper-care defect management; actively plan and execute the soft freeze period for master data management, by connecting to the DFEs on target source mapping and changes, Solving EIM Data Services issues, providing support during Cut-over/after-care according to plan, providing feedback on execution of implemented services to EIM data services SMEs
  • Data quality defects rootcause analysis to drive sustainable controls improvement (rules, WI, authorization, access, standards) (C of PDCA)
  • Provides actively Data quality rules improvement via Change Request to Data quality CCB for approval by BIE, working in close cooperation with business data stewards, data specialists and IT BA's


With a growing presence in cardiology, oncology, and women's health, Philips operates in the areas of Imaging Systems, Patient Care & Clinical Informatics, Home Healthcare and Customer Services. Philips combines its clinical expertise and human insights to create innovative solutions across the continuum of care, in partnership with clinicians and our customers, to provide better value and expand access to care for millions. Our teams are working hard every day to improve patient outcomes all the way from disease prevention and screening to diagnosis, treatment, therapy monitoring, and disease management. Irrespective of whether the care cycle takes the patient from doctor's office to hospital or hospital to home, or simply from one medical department to another, Philips Healthcare's unique medical solutions are designed to optimize the quality and flow of patient information and clinical decision making.


You will be employed by YER and seconded to Philips. If you work at Philips (through YER) for two years, Philips may offer you a contract to work for them directly.

Our benefits are very competitive and designed around your preferences:

  • A competitive salary depending on experience
  • Extensive set of tools to drive your career, such as a personal development budget, training and coaching
  • Healthy work-life balance
  • To work in a dynamic and driven team in which you can grow and gain experience in a multinational environment
  • Working for a world player can help you to further your career


  • At least a Bachelor Degree
  • Experience with SAP
  • Experience with complex system landscape, SAP MDM& interfaces
  • Able to engage with stakeholders
  • Proficient in Business English
  • Going the extra mile even out of the comfort zone