Service Product Manager

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  • Aanbod Good remuneration
  • Functiegroep Marketing & Communication, Manufacturing
  • Dienstverband Fulltime
  • Vacaturenummer 8154300
  • Locatie Venlo
  • Contract In dienst van opdrachtgever
  • Branche Arts, Consumer Goods, Media

Over deze vacature

Product Management, the secret weapon of growth. Exceeding business targets by successfully drive worldwide sales and marketing programs and product launches. Great next career step for a (product) manager or sales/service professional with a proven track record in delivering outstanding business performances in a multi-stakeholder setting.

Functie

For Canon, a world leader in imaging solutions, Océ Technologies as part of the Canon group, develops and produces solutions for the Graphic Arts flatbed and roll-to-roll market as well as for the CAD/GIS market. In this dynamic world of Wide Format Printing we have a great career opportunity for an experienced proactive Service Product Manager.

As Service Product Manager you are responsible for defining and realizing service programs and service business models for innovative products exceeding service targets and performances.

Your job as a Service Product Manager
With your professional knowledge, enthusiasm and ambition you inspire and build the service strategy, service concepts, service business models and involved processes for your assigned projects and products. You drive your team of Service- and Application Specialists, defining and realizing service deliverables in line with the defined project milestone structure. In this role you liaise and engage with key business stakeholders throughout the entire organization.

You represent Service & Support in multidisciplinary project teams consisting of representatives of Marketing, Strategic Planning, Product Development and Manufacturing. You challenge your colleagues to create forward thinking product market combinations and to realize the introduction of innovative and value adding products.

With your entrepreneurial drive, and strong networking skills you build successful relationships with your internal and external counterparts.

You define and develop (customer) service programs, documentation and tools for smooth product introductions and releases in all Canon regions worldwide. Moreover you provide support to exceed service business- and product performance targets. For Canon you are the service specialist for the whole product’s lifecycle. You organize and manage customer feedback loops as well as an effective manner of handling customer complaints.

This position is based in Venlo, the Netherlands. In this role you report to the Director Service & Support Wide Format Printing Systems.

Applications Graphic Arts:

  • Floor Graphics
  • Banners
  • Fleet Graphics
  • Canvas
  • Building Materials
  • Packaging & Bags
  • Point of Sales-Posters-Wallcoverings
  • Textiles
  • Window Graphics
  • Wood Panels

Applications CAD/GIS:

  • Plans
  • Maps
  • Technical drawings

Bedrijf

Océ is one of the main innovation centres for Canon, global leader in consumer and professional imaging. They collaborate closely with the Canon Regional Sales Headquarters (RSHQs) to develop profitable integral business concepts with a strong foundation in technology.

One of Canon’s goals is to be the #1 in printing. This gives Océ the strategic imperative and incentive to constantly look for opportunities to improve our organization, business, culture and brand and to proactively pursue Canon’s ambitions. Océ, a global leader in digital imaging, industrial printing and collaborative business services. Océ accelerates new digital print technologies and transforms them into local printing products and services, for multinationals around the globe to creative studios around the corner.

At Océ, they are creating things you have never seen before. they have a long history of innovations to prove it. Innovations applied in document management, business processes, graphic arts, industrial printing and even fine art preservation. they are writing the future

Service & Support WFPS
Within the business unit Wide Format Print Systems the team of Service & Support (S&S) is responsible for realizing the service objectives for the CAD/GIS (technical documentation) and GA (Graphic Arts) product range. Service & Support is therefore involved in the whole process from product development to technical support in the field.

The worldwide market value for digital flatbed printing is growing year-over-year. This growth is due to placements and growth of print volume and associated services and ink revenues. Océ is the global leader in digital flatbed printing and is still growing market share.

For high quality indoor and outdoor roll-to-roll graphics, a market that has been growing at double-digit rates over the last years, recently Océ Technologies introduced a new 64 inch roll-to-roll printer, using the new UV gel technology, designed to deliver exceptional productivity.

Next to the Graphic Arts activities, Océ Technologies provides high quality solutions for Wide Format CAD/GIS applications. Today B&W and Colour solutions generate a significant amount of revenues year-over-year with new placements and related services.

Aanbod

This job is a great career step where you deliver an important contribution to technology, customer satisfaction and future business success. You will have a high level of responsibility, and you will work with different cultures, meet many people from all over the world, and build your own international network in the Graphic Arts and CAD/GIS market.

The worldwide market value for digital flatbed printing is growing year-over-year. This growth is due to placements and growth of print volume and associated services and ink revenues. Océ is the global leader in digital flatbed printing and is still growing market share.

Recently Océ Technologies introduced a new 64 inch roll-to-roll printer, using the new UV gel technology, designed to deliver exceptional productivity for high quality indoor and outdoor roll-to-roll graphics, a market that has been growing at double-digit rates over the last years.

Next to the Graphic Arts activities, Océ Technologies provides high quality solutions for Wide Format CAD/GIS applications. Today B&W and Colour solutions generate a significant amount of revenues year-over-year with new placements and related services.

Profiel

  • University Master level of working and thinking, a degree in relevant field
  • About 5 years of proven work experience as a product manager, project manager/program manager in a B2B organization, preferably in the digital production printing or software industry
  • A proactive and forward-thinking approach, initiative, business sensitive, able to develop clear strategies and processes, and getting things done
  • Requisite diplomatic/influencing and networking, the ability to interface with and effectively influence an international network of people and partners as well as different cultures, multiple priorities and stakeholder management
  • You are business-driven, you have a high-energy 'can do' attitude and you are an expert in project management
  • Excellent communication skills, fluent in English verbal and written
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