IT ServiceDesk Specialist (Future TeamLead!)

  • Vakgebied IT
  • Dienstverband Fulltime
  • Vacaturenummer VAC-10030667
  • Locatie Venlo
  • Type overeenkomst Secondment via YER
  • Branche IT & Telecom

Over deze vacature

Do you have a passion for IT and do like supporting people?

Our User Services department within Information Communications Systems (ICS) is globally responsible for supporting end-users within Canon Production Printing (CPP). It is our goal to let their IT systems support their daily activities


What you will do

Depending on your knowledge, competences and preferences we will determine together in which area of the user services work field you will start . As a user services employee you use your problem-solving abilities to provide support and advise to users within a diverse and complex automation environment. You can be  responsible for accepting, processing and resolving technical and functional incidents as quickly as possible (first and second line support). In case you are not able to solve the problem yourself, you involve the right disciplines to get the job done within the agreed SLA.

You can be responsible for the fulfillment of end user service requests within the agreed SLA. This position includes a diverse work package of preparing, (re-)installing, configuring, testing, delivering HW/SW and instructing to support end-users and their related IT equipment.

You will be part of a highly skilled user services team, which operates both remotely and onsite to solve incidents, answer questions, and processes service requests.

At the CPP user services you:

will be the point of contact for end users from various countries (Netherlands, Germany, Romania) work in rotation at the 1st line (remote) support or the 2nd line (local) support are part of an international team in which collaboration is key This position is based in Venlo, the Netherlands.

A good example:

Our desktops and laptops run on Windows 10, however this will move to Windows 11 including Microsoft 365 functionality. This means that each system in all our entities need to be reinstalled and upgraded to our new standard. You will process the requests and replace the hardware as well as guide our internal colleagues towards the Microsoft Cloud way off working.


This globally recognized company specializes in advanced printing solutions for businesses and industries. They offer a diverse range of cutting-edge printing equipment and technologies, including digital presses, wide-format printers, software applications, and workflow automation tools. With a focus on research and development, they continuously innovate to stay ahead of industry trends. Their commitment to customer satisfaction and comprehensive support services has made them a trusted partner worldwide.


You will be employed by YER and seconded to Canon. We offer:

  • Good employee benefits (e.g. work-life balance, pension, commuting allowance or potentially a lease car)
  • Intensive support for international candidates (Including, Visa support, 30% rule, Free Dutch lessons, tax-return and accommodation assistance)
  • Community/network/assignments with other technology professionals from a variety of our multinational clients; ASML, Philips, NXP, KLM, Rabobank, Siemens, MSD, Canon etc.
  • Development opportunities, full access to the New Heroes training portal & the YER Talent Development Programme with a personal coach
  • Excellent guidance from your consultant and YER's back office
  • Events and master classes with interesting speakers and attractive companies


What you bring

We are looking for an IT professional, who recently finished his/her education or has a few years of experience. You are eager to learn and develop yourself professionally as well as personally. Becoming a Team lead could be an interesting future next step, which fits your ambition.

Furthermore, you meet the following requirements:

  • You have Regular studies of up to several years (MBO-level) in the field of IT.
  • You have a good knowledge of office automation (e.g. Microsoft 365) and IT equipment for the end-user (e.g. laptops and mobile devices) You have a basic knowledge of various tools and technologies such as Active Directory, SCCM (System Center Configuration Manager), and Azure Active Directory.
  • You have good knowledge of IT Service Management in accordance with ITIL principles You have a good command of the Dutch and English language (verbally as well as written) Sufficient skills to communicate in the German language is a big plus You have a proactive and a pragmatic attitude, problem-solving skills, customer-oriented and not afraid to express your opinion People describe you as an enthusiastic team player with good communication skills