Field Service Engineer

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  • Aanbod Aantrekkelijke arbeidsvoorwaarden
  • Vakgebied Manufacturing
  • Dienstverband Fulltime
  • Vacaturenummer VAC-10025923
  • Locatie Boxmeer
  • Type overeenkomst Detavast
  • Branche Manufacturing

Over deze vacature

As a Field Service Engineer at Marel, your most important responsibility is to install and maintain our machines at our customers across West Europe. Stakeholder management, preparation, global travel, executing the job, and reporting are important characteristics in this job. Since you will be travelling within the region, you will be away from home on a regular basis. To ensure you can also spend time on your friends and family, we have a clear schedule for weekend work and consignment duty. You are more or less travelling every day. The work varies from small service job of 1 or 2 hours to larger service jobs of several days.

Functie

The Field Service Engineer (FSE) is the front-line field service representative and is responsible for fulfilling the customers’ expectations during field service activities, and will ensure:

  • Excellent performance of troubleshooting, repair, installation, maintenance, customer training and/or general support for Marel machinery at customer facilities. This includes activities like preparation of installation and maintenance activities, aftercare of new installations and keeping in close contact with the customer and report the progress
  • That his/her skills are maintained and are technically proficient in the skills necessary to install, trouble-shoot, repair and train customers on Marel equipment / solutions and carry out routine maintenance jobs
  • Quality and disciplined preparation and reporting of the visits to update customer support coordinators and field service administrators to ensure best possible customer outcome
  • Priorities are set in accordance with the needs of the company and the customer
  • The customer will experience a confident, emphatic and competent service from the organization
  • That in situations where the service delivery to the customer is compromised the Field Service Engineer will escalate the matter according the companies processes to ensure the right support to the customer
  • The company processes are followed consistently

Bedrijf

In partnership with Marel's customers Marel are transforming the way food is processed. Marel's vision is of a world where quality food is produced sustainably and affordably. Marel's core values are: Unity, Innovation and Excellence.

Aanbod

Marel offers you the opportunity to develop yourself. This starts on your first day. You will receive an extensive, well-prepared onboarding period, followed by a function-specific development track of one year. You will be guided by the organization and an experienced co-worker, who will teach you the specialist knowledge of our advanced equipment. On an annual basis, you will create a personal development plan so your professional and personal development are always top of mind.

You will also receive the following benefits:

  • Competitive Salary
  • Enhanced overtime rates
  • 29 days holiday, 12 adv days & public holidays
  • Mobile Phone
  • Laptop

Profiel

  • Degree in Mechanical, Electrical and/or Software engineering, preferably from a technical college, or similar knowledge level Technical college degree preferred
  • Excellent written and spoken English
  • Recognized product training on food processing equipment preferred
  • Strong communicator with analytical skill and the ability to work under pressure
  • Experience in field service in an equipment/software manufacturing environment preferred
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