International Technical Field Support Engineer

Doorsturen
 
  • Aanbod Excellent remunerations
  • Vakgebied IT
  • Dienstverband Fulltime
  • Vacaturenummer VAC-10021628
  • Locatie Hoogeveen
  • Type overeenkomst Detachering via YER
  • Branche Engineering, IT & Telecom

Over deze vacature

Do you have affinity with the telecommunications market and do you like to work for projects all over the world? Would you like to progress your career in a professional and international organization where leading edge products are made? If the answer is "yes", then look no further than Rohill.

Functie

As International Technical Field Support Engineer you deliver first class 3rd line after-sales support for projects all over the world. You are involved in answering support questions by email, phone, chat and onsite. Satisfying our customers by resolving their issues requires a representative attitude and excellent communication skills. The International Technical Field Support Engineer is a flexible person with the ability to manage stressful situations and adapt to changing environments and different cultures.

This is what a Technical Support Engineer does

  • Acquiring and keeping up the knowledge of current and legacy Rohill products and installations
  • Handling internal and external support requests and providing prompt and accurate feedback
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues
  • Ensuring proper recording and closure of all issues
  • Updating and upgrading of customer systems
  • Visiting customer’s sites in order to resolve issues that cannot be resolved remotely
  • Preparing, supervising and conducting Factory and Site Acceptance Tests
  • Preparing and executing local Installation Supervision and/or Commissioning
  • Preparing and executing technical training to End-users or partners
  • Preparing and executing Product Acceptance Tests and release for production

Bedrijf

Rohill is a Dutch communications technology company, with global presence and 47 years of experience, dedicated to the development and delivery of professional mobile communications systems for mission-critical users. Rohill supplies leading-edge hardware and software products and is known for its successes with mobile communication systems for the military, public safety, public transport, airports, seaports and industry where tailor-made solutions are a must.

Aanbod

This is what we offer

  • Salary in line with experience
  • Location: All around the world
  • Attractive pension scheme
  • Flexible working hours
  • Training opportunities
  • Travel allowance
  • Expense allowance scheme
  • 25 days of paid leave
  • International company
  • Challenging and responsible work in a niche market
  • Collegial professional working environment

Profiel

This is who you are

  • Affinity with the communication market
  • B.Sc. or B.Eng. degree or equivalent experience
  • Excellent communication skills
  • Experience in providing technical training
  • Excellent analysing skills
  • Ability to coordinate and prioritize
  • Knowledge of IP networks and remote access
  • Knowledge of shell scripting
  • UNIX/Linux platform experience
  • Willing to travel worldwide on regular basis
  • Team player, but self-motivated
  • Good command of English, verbally and in writing
  • Second foreign language is a pro
Doorsturen