Business Support Officer

  • Vakgebied Support
  • Dienstverband Fulltime
  • Vacaturenummer VAC-10020094
  • Locatie Delft
  • Type overeenkomst Secondment via YER
  • Branche (Petro)Chemical

Over deze vacature

To Provide the Sales Manager and others within the Sales dept. with Sales support, operational advice, and secretary services to assist them in performing their duties, and to act as first point of contact with people inside and outside the organization


Manage Customer Requests:

First point of contact for customers regarding Sales Support requests:

  • Handle information, documentation, questionnaires, enter CRM cases and follow up including reminders
  • Handle incoming communication (telephone calls, mails, requests, …), forward messages to the right people according to priorities, secure follow-up and check deadlines
  • Support customers in granting access to DSM Portal
  • Interact with internal functions at local and HQ level to ensure required support

 Provide Administrative Support

  • Screen, prioritize and retrieve relevant information to support assigned team (F&B Segment)
  • Manage Sales Contract and Document Signatures (DSM side) and storage as required
  • Local Microsoft Office Teams Folder maintenance (where needed by assigned team)
  • Support team in tracking and monitoring CCR Products Quality complaints to ensure resolution and closure in best delay- I-CCR tool
  • Support organizing customer visits including doc’s, presentations and minutes as well as participating as required and even handle individual customer visit
  • Sales statistics extractions & analysis (as required)
  • Interact with local Administration dept. for invoices, follow up dunning’s
  • Contribute to project implementation, including regional ones
  • Attending internal meetings (when required).

Provide Facility Service

  • Provide administrative, secretarial support as needed
  • Contacting Headquarter to record the registry changes communicated by the customers
  • Handle office supplies (if needed)
  • Arrange meetings, travel and accommodation when required, and support external event organization
  • Welcome guests

Take initiative in manager’s absence


Through our world-class R&D and manufacturing facilities, DSM possesses the full range of biotechnology competences needed to identify and develop new molecules, applications, and processes – and to commercialize them at scale.

Building on 150 years of expertise, DSM’s experts have brought countless innovations to the world – already reaching billions of people worldwide.

Going forward, we will continue to develop a broad range of sustainable solutions for better health through nutrition. We will collaborate with our partners from industry, with governments and academia, to expand the possibilities of biotechnology and maximize its potential to provide solutions that help sustain and restore healthy populations, ecosystems, and societies – contributing to a world we all want to live in: healthy people, healthy planet, and healthy livelihoods.


You will be employed by YER and seconded to DSM. We offer:

  • Good employee benefits
  • Excellent guidance from your consultant and YER's back office
  • Friendly atmosphere and open culture
  • Community/network with other technology professionals from a variety of multinationals
  • Events and master classes with interesting speakers and attractive companies


  • At least 5 years’ experience in Support functions with Customer interactions in business context (Multinational company structures will be a plus)
  • Excellent skills in MS Office (Word, Excel, PowerPoint, Teams and Outlook)
  • ERP and CRM database experience (SAP / Dynamics 365 CRM will be a plus)
  •   Open to learn and use new systems and tools
  • Financial sales analysis experience would be a plus
  • Fluent in Dutch and English (additional languages are a plus)