Project Manager - Service Transformation: Install Base (Iron)

  • Aanbod Interesting job
  • Dienstverband Fulltime
  • Vacaturenummer VAC-10013415
  • Locatie High Tech Campus 5 Eindhoven Noord Brabant NLD 5656 AE
  • Type overeenkomst Detachering via YER

Over deze vacature

In this role, you have the opportunity to join an exciting Portfolio team leading projects across Philips Services and Solutions Delivery organization. Become part of the team delivering a large scope of transformational programs with global impact, across all Philips process domains (Idea to Market, Market to Order and Order to Cash). The scope of this role will be leading a cross functional team for the "Project Iron" which will focus on install base and service parts related processes on a global scale.


You are responsible for

  • Creating and managing a new team which will design, build and test End2End capabilities to deliver quality, compliance and efficiency in our services parts and install base processes
  • Working closely with our markets, businesses, supporting functions and our Services team to develop and deploy new processes
  • Managing complex dependencies across a range of dependent and related projects within our Service Transformation Portfolio and in the wider Philips organization
  • Translating leadership direction into a program charter and subsequently into project charters and comprehensive plans
  • Leading the program team to deliver on project and program objectives
  • Working with suppliers, related teams and supporting functions to resource projects for success
  • Following set standard project methodologies to ensure delivery of a complete package considering all Philips Excellence elements (processes/systems, people, capabilities/learning, performance and structure)

You are a part of the Services and Solutions Transformation Office, a team bringing together all service/solution related projects under a coordinated portfolio. You will join a team of PMO Managers, Project Managers and Program Managers each responsible for the delivery of defined scope within the portfolio. Key elements of the portfolio include software operations, customer self-service, catalog management, configure/price/quote, workforce management, service mobility, case/work-order management and knowledge management. Scope includes resources in multiple functions including Quality & Regulatory, Corporate Sustainability, R&D, Marketing, Business Process, IT, Philips University and Compliance. You will be joining a highly motived, experienced and dedicated global team; frequently working with different countries, cultures and timezones.


With a growing presence in cardiology, oncology, and women's health, Philips operates in the areas of Imaging Systems, Patient Care & Clinical Informatics, Home Healthcare and Customer Services. Philips combines its clinical expertise and human insights to create innovative solutions across the continuum of care, in partnership with clinicians and our customers, to provide better value and expand access to care for millions. Our teams are working hard every day to improve patient outcomes all the way from disease prevention and screening to diagnosis, treatment, therapy monitoring, and disease management. Irrespective of whether the care cycle takes the patient from doctor's office to hospital or hospital to home, or simply from one medical department to another, Philips Healthcare's unique medical solutions are designed to optimize the quality and flow of patient information and clinical decision making.


You will be employed by YER and seconded to Philips. We offer:

  • Good employee benefits
  • Excellent guidance from your consultant and YER's back office
  • Friendly atmosphere and open culture
  • Community/network with other technology professionals from a variety of multinationals
  • Events and master classes with interesting speakers and attractive companies


To succeed in this role, you should have the following skills and experience

  • A Masters degree
  • Minimum of 5 years' experience in program/project management and/or customer service management
  • PMP Certified Project Manager (preferred)Experience and understanding of service delivery processes, with particular experience in install base or service parts
  • Experience in building new program/project teams, creating shared goals and delivering project objectives through a structured plan
  • A solution focused project leader with an aptitude to deliver results while managing the complexity and ambiguity which comes with a large organization
  • The ability to set goals and leverage strong communication skills to motivate a multi-disciplinary, global team through a remote working model
  • Evidence of strong intrinsic motivation to deliver results working with remote teams
  • Fluency in written/spoken English