Project Manager - Customer Delivery Transformation

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  • Aanbod Good employee benefits
  • Dienstverband Fulltime
  • Vacaturenummer VAC-10012731
  • Locatie Veenpluis 4-6 Best Brabant NLD 5684 PC
  • Type overeenkomst Detachering via YER

Over deze vacature

In this role, you have the opportunity to join an exciting Portfolio team leading projects across Philips Services and Solutions Delivery organization. Become part of the team delivering a large scope of transformational programs with global impact, across all Philips process domains (Idea to Market, Market to Order and Order to Cash). Focus on a specific assignment project managing a critical project within a major organizational change program.

You are a part of the Services and Solutions Transformation Office, a team bringing together all service/solution related projects under a coordinated portfolio. You will join a team of PMO Managers, Project Managers and Program Managers, each responsible for the delivery of defined scope within the portfolio. Key elements of the portfolio include software operations, customer self-service, catalogue management, configure/price/quote, workforce management, service mobility, case/work-order management, knowledge management and more. Scope includes resources in multiple functions including R&D, Marketing, Operations, Business Process, IT, Philips University and Compliance. You will be joining a highly motived, experienced and dedicated global team; frequently working with different countries, cultures and time zones.

Functie

Project Manager - Customer Delivery Transformation

In this role, you have the opportunity to
Join an exciting Portfolio team leading projects across Philips Services and Solutions Delivery organization. Become part of the team delivering a large scope of transformational programs with global impact, across all Philips process domains (Idea to Market, Market to Order and Order to Cash). Focus on a specific assignment project managing a critical project within a major organizational change program.

You are responsible for
Project management of implementation in a major, global, organizational change within our multi billion-euro Services and Solutions business
Close collaboration with other projects under our Services & Solutions Delivery Transformation Portfolio and with key stakeholders across markets, businesses and supporting functions
Managing complex dependencies across a range of dependent and related projects within our Service Transformation Portfolio and in the wider Philips organization
Translating project charters into a comprehensive project plan and leading the project team to deliver on project and program objectives
Working with suppliers, related teams and supporting functions to resource projects for success
Following set standard project methodologies to ensure delivery of a complete package considering all Philips Excellence elements (processes/systems, people, capabilities/learning, performance and structure)

You are a part of
The Services and Solutions Transformation Office, a team bringing together all service/solution related projects under a coordinated portfolio. You will join a team of PMO Managers, Project Managers and Program Managers each responsible for the delivery of defined scope within the portfolio. Key elements of the portfolio include software operations, customer self-service, catalog management, configure/price/quote, workforce management, service mobility, case/work-order management, knowledge management and more. Scope includes resources in multiple functions including R&D, Marketing, Operations, Business Process, IT, Philips University and Compliance. You will be joining a highly motived, experienced and dedicated global team; frequently working with different countries, cultures and timezones.

To succeed in this role, you should have the following skills and experience
A Bachelor's degree
Minimum of 10 years' experience in project management and customer delivery or customer service
PMP Certified Project Manager (preferred)
Experience of delivering organizational change related projects on a large, international scale
A solution focused project leader with an aptitude to deliver results while managing the complexity and ambiguity which comes with a large organization
The communication skills necessary to engage & motivate diverse, global, multi-disciplinary stakeholders around a common goal
Evidence of strong intrinsic motivation to deliver results working with global teams
Fluency in written/spoken English

Bedrijf

With a growing presence in cardiology, oncology, and women's health, Philips operates in the areas of Imaging Systems, Patient Care & Clinical Informatics, Home Healthcare and Customer Services. Philips combines its clinical expertise and human insights to create innovative solutions across the continuum of care, in partnership with clinicians and our customers, to provide better value and expand access to care for millions. Our teams are working hard every day to improve patient outcomes all the way from disease prevention and screening to diagnosis, treatment, therapy monitoring, and disease management. Irrespective of whether the care cycle takes the patient from doctor's office to hospital or hospital to home, or simply from one medical department to another, Philips Healthcare's unique medical solutions are designed to optimize the quality and flow of patient information and clinical decision-making.

Aanbod

You will be employed by YER and seconded to Philips. We offer:

  • Good employee benefits
  • Excellent guidance from your consultant and YER's back office
  • Friendly atmosphere and open culture
  • Community/network with other technology professionals from a variety of multinationals
  • Events and master classes with interesting speakers and attractive companies

Profiel

  • A Bachelor's degree
  • Minimum of 10 years' experience in project management and customer delivery or customer service
  • PMP Certified Project Manager (preferred)
  • Experience of delivering organizational change related projects on a large, international scale
  • A solution focused project leader with an aptitude to deliver results while managing the complexity and ambiguity which comes with a large organization
  • The communication skills necessary to engage & motivate diverse, global, multi-disciplinary stakeholders around a common goal
  • Evidence of strong intrinsic motivation to deliver results working with global teams
  • Fluency in written/spoken English
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