Functional Application Manager/Business Analyst CRM

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  • Offer Depending on experience
  • Job category IT
  • Contract Fulltime
  • Reference number 8587300
  • Location Eindhoven
  • Contract type Secondment via YER
  • Industry Manufacturing

About this vacancy

We are looking for a Functional Application Manager or Business Analyst CRM for DAF Trucks!

Job description

Objective & Main tasks:

1. To support the current CRM Functional Application Manager with User & System support (main focus in first 3-6 months):

  • User support and incidents handling
  • User Management
  • Testing new releases and data loads

2. To perform business analysis for improving the CRM and integrated sales process’s further with respect to efficiency and market share (will start in the course of 2nd quarter of the assignment period):

  • Make a sound and thorough analysis of complex business processes in order to establish the as-is situation and analyse the situation for areas of improvement
  • Advise management in relation to business process changes, including prioritising with management for best possible solutions of cost reduction, efficiency and effectiveness improvements
  • Translate the approved business processes into business requirements for the IT design & development team
  • Review functional designs developed by IT and coordinate the user test within the user organisation
  • Responsible for implementation of new/changed business processes, developing related desk procedures, work instructions and training


DAF Trucks N.V. in Eindhoven is part of the PACCAR Inc., which is one of the biggest global players in the heavy-duty truck industry. The known truck brands of PACCAR are Kenworth, Peterbilt and DAF. Within PACCAR Inc.

The Projects & Support department is responsible for implementing, managing and maintaining the applications being used by the dealer sales man and to manage the overall sales process. We are looking for additional support in the area of the Customer Relation Management System and the Integrated sales tool, where package deals are offered to our customer for a Truck, Repair & Maintenance Contracts and/or Lease contract.


You will be employed by YER and seconded to DAF. We offer:

  • Good employee benefits (e.g. work-life balance, pension, lease car, bonus model)
  • Excellent guidance from your consultant and YER's back office
  • Development opportunities, with a personal coach
  • Intensive support for international candidates (including Dutch lessons, tax-return and accommodation assistance)
  • Cooperative, result-oriented and relationship-driven
  • Friendly atmosphere and open culture
  • Community/network with other technology professionals from a variety of multinationals
  • Events and master classes with interesting speakers and attractive companies

Candidate profile


  • At least 3 to 5 years of experience in IT with (re)design of business processes and systems
  • At least a Bachelor degree in Business Science/Economics or similar education and level
  • Knowledge of and experience with CRM365
  • Strong analytical skills and ability to analyse complex processes combined with an ability to provide alternatives and solutions
  • Six Sigma lean or green belt is a pre
  • Strong organizational, interpersonal, communication and team player skills
  • Hands on person that drives to deliver
  • Fluent in Dutch & English, oral and written, German is a plus
  • Knowledge of and experience with automotive products, services, procedures, business processes and systems is a pre
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