First Line Technical Support Engineer

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  • Offer Max. € 60,000
  • Job category Engineering
  • Contract Fulltime
  • Reference number 8448500
  • Location Veldhoven
  • Contract type Secondment via YER, Contract with client
  • Industry High Tech

About this vacancy

Are you challenged by providing quality solutions for technical disturbances on Twin scan NXT systems at TF NXT, Install and Field Factory upgrades? And do you have hands-on experience and good analytical skills, complimented with a technical background? You better contact us today!

ASML manufacturing and logistics introduces, produces and delivers leading edge lithographic systems, related products and services in a continuously changing market, on time, against competitive cost, with quality exceeding customers’ expectations.

Job description

Your job mission is to provide quality solutions for technical disturbances to secure delivery performance of our NXT systems.

We value mutual respect, teamwork, ownership, a proactive attitude and a continuous drive to improve. We are committed to all our customers and we are proud to strive for world class operations while having fun in our jobs.

Responsibilities:

  • Support: Support the output versus planning end2end. First line hands-on trouble shoot support for volume production within TF NXT and third line support for the install and upgrade organization
  • Machine technology: Have a detailed knowledge and overview of the status of all current volume machines that are actually produced including related technologies
  • Planning: Plan analyses and solution of problems including consequences for Volume Production and field operation problems (recover sequence and/or PCS/Fishbone)
  • Problem Solving: Point out structural problems, analyse them and generate solutions, whenever necessary together with Production Engineering and/or Development & Engineering
  • KPI control: Monitor the quality and timing of problems and their implementation, including technical realization
  • Knowledge transfer: Hands on knowledge transfer to Volume Production. Actively seek for knowledge within Pilot production
  • Cooperation: Work closely together with other support departments to secure effective problem analysis and continuity
  • Initiative: Takes the lead by executing plans, undertakes the right actions on time and takes action even when the chance of success is not totally clear
  • Creative: Focus on finding more solutions to one problem, is able to perceive the problem on multiple ways and is able to think out of the box
  • Multitasking: Delivers work with good quality and respects delivery deadlines, even when multiple tasks are executed at the same time. Demonstrates a systematic, professional and calm approach when executing several assignments.

Company

ASML is a successful Dutch high-tech enterprise that produces complex lithography systems used by chip manufacturers in the production of integrated circuits. ASML is at the cutting edge of this technology and delivers systems to all the world's leading chip manufacturers. ASML's employees are among the most creative talents in the fields of physics, mathematics, chemistry, mechanical engineering and software. Every day they collaborate in close-knit multidisciplinary teams in which members listen to and learn from one another and exchange ideas. It is the ideal environment for professional development and personal growth.

ASML is headquartered in Veldhoven, the Netherlands.

Agreements

You will be employed by YER and seconded to ASML. We offer:

  • Good employee benefits (e.g. work-life balance, pension, lease car, bonus model)
  • Challenging assignments
  • Excellent guidance from your consultant and YER's back office
  • Development opportunities, including the YER Talent Development Programme with a personal coach
  • Intensive support for international candidates (including Dutch lessons, tax-return and accommodation assistance)
  • Cooperative and results and relationship-driven
  • Friendly atmosphere and open culture
  • Community/network with other technology professionals from a variety of multinationals
  • Events and master classes with interesting speakers and attractive companies

Candidate profile

  • Higher Technical College/Technical University Graduate (Mechanical/Mechatronics/Electronics/Physics)
  • Hands-on experience in a technical production environment
  • Preferably experience with trouble-shooting: analysing problem, finding root-cause and determining solution
  • Knowledge of quality improvement methods
  • Knowledge and experience with (technical) project management
  • Experience in problem analysis of products and processes
  • Takes initiative, is goal oriented, is flexible
  • Takes ownership, has a pro-active attitude
  • Is prepared to travel in order to solve problems in the field
  • Has analytical skills, works in a structured way and continues with present information
  • Is service minded, good communicator/presenter on the different levels, team worker
  • You will be working in FLTS schedule (day/evening/weekend)
  • Expected to travel to customer site in case of escalation (travel up to 10%)
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