Business Support Officer

  • Job category Support
  • Employment Fulltime
  • Reference number VAC-10020214
  • Location Delft
  • Contract type Secondment via YER
  • Industry (Petro)Chemical

About this vacancy

To Provide the Sales Manager and others within the Sales dept. with Sales support, operational advice, and secretary services (when needed) to assist them in performing their duties, and to act as first point of contact with people inside and outside the organization

Job description

  Manage Customer Requests:

  • First point of contact for customers regarding Sales Support requests
  • Handle information, documentation, questionnaires, enter CRM cases and follow up including reminders
  • Handle incoming communication (telephone calls, mails, requests, …), forward messages to the right people according to priorities, secure follow-up and check deadlines
  • Support customers in granting access to DSM Portal
  • Interact with internal functions at local and HQ level to ensure required support

Provide Administrative Support

  • Screen, prioritize and retrieve relevant information to support assigned team (F&B Segment)
  • Manage Sales Contract and Document Signatures (DSM side) and storage as required
  • Local Microsoft Office Teams Folder maintenance (where needed by assigned team)
  • Support team in tracking and monitoring CCR Products Quality complaints to ensure resolution and closure in best delay- I-CCR tool
  • Support organizing customer visits including doc’s, presentations and minutes as well as participating as required and even handle individual customer visit
  • Sales statistics extractions & analysis (as required)
  • Interact with local Administration dept. for invoices, follow up dunning’s
  • Contribute to projects implementation including regional ones
  • Attending internal meetings (when required).

Provide Facility Service

  • Provide administrative, secretarial support as needed
  • Contacting Headquarter to record the registry changes communicated by the customers
  • Handle office supplies (if needed)
  • Arrange meetings, travel and accommodation when required, and support external event organization
  • Welcome guests


Royal DSM is a global, purpose-led, science-based company active in Nutrition, Health and Sustainable Living. DSM’s purpose is to create brighter lives for all. DSM addresses with its products and solutions some of the world’s biggest challenges while simultaneously creating economic, environmental and societal value for all its stakeholders – customers, employees, shareholders, and society at large. DSM delivers innovative solutions for human nutrition, animal nutrition, personal care and aroma, medical devices, green products and applications, and new mobility and connectivity. DSM and its associated companies deliver annual net sales of about €10 billion with approximately 23,000 employees. The company was founded in 1902 and is listed on Euronext Amsterdam. 

Offer description

  • Een marktconform salaris (naar gelang ervaring) en reiskostenvergoeding
  • 25 vakantiedagen (bij fulltime dienstverband)
  • 8,33% vakantietoeslag
  • Ruimte voor jouw persoonlijke ontwikkeling; uiteraard is er alle ruimte om jouw opleidings- en trainingswensen te bespreken

Candidate profile

  • At least 5 years’ experience in Support functions with Customer interactions in business context (Multinational company structures will be a plus)
  • Excellent skills in MS Office (Word, Excel, PowerPoint, Teams and Outlook)
  • ERP and CRM database experience (SAP / Dynamics 365 CRM will be a plus)
  • Open to learn and use new systems and tools
  • Financial sales analysis experience would be a plus
  • Fluent in English (additional languages are a plus)