HR Services Representative

  • Job category HR
  • Employment Fulltime, Parttime
  • Reference number VAC-10019743
  • Location Veldhoven
  • Contract type Secondment with contracting
  • Industry HR

About this vacancy

Context of the position:

You will start your job in the Immigration&travel team, this is one of our sub teams within People Services Europe.

People Services Europe exist of around 90 employees all based in the Netherlands

Job Mission:

People Services Europe is the people contact center for employees and managers within Europe and is responsible for managing all Hire2Retire Operational processes. As a HR Representative you support business travelers (global) in the area of immigration, social security and tax related matters related to travels. In addition, you ensure that all employees with a residence permit within ASML Europe are compliant to be allowed to work. You are responsible for interacting with general management, HR managers and employees by providing insights and solutions to diverse scenarios by phone, mail or via our HR systems. You will be part of a dynamic team within People Services organization in a fast growing and continuously changing international high tech company, with lots of career and development opportunities.

Job description

  • Responsible for the correct application of visa and work permits for the customers (business travel and Dutch immigration)
  • Responsible for submitted information and ensure that all required information is complete and correct
  • Responsible for initiations to external vendors if they have to start the visa or work permit processes
  • Inform customers on processing times of the various visa (business travel and Dutch immigration) and let them know in case planned dates are not feasible
  • Answer questions of customers on application status and check with vendors on agreed deadlines
  • Sharing, obtaining and maintaining knowledge is key
  • Deliver based on agreements (KPI/SLA)
  • Drive high standards and first time right service delivery
  • Drive efficiency improvements while also keeping the customer needs in mind

Company

ASML is a successful Dutch high-tech enterprise that produces complex lithography systems used by chip manufacturers in the production of integrated circuits. ASML is at the cutting edge of this technology and delivers systems to all the world's leading chip manufacturers. ASML's employees are among the most creative talents in the fields of physics, mathematics, chemistry, mechanical engineering and software. Every day they collaborate in close-knit multidisciplinary teams in which members listen to and learn from one another and exchange ideas. It is the ideal environment for professional development and personal growth. ASML is headquartered in Veldhoven, the Netherlands.

Offer description

  • 25 holidays
  • 8,33% vacation allowance
  • Travel allowance
  • Pension accrual

Candidate profile

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems. To thrive in this job, you’ll need the following skills:

  • HBO or Bachelor's degree or equivalent gained through experience preferably within HR
  • Being able to keep focus in a changing environment
  • Excellent communication skills in English
  • You are comfortable with IT tools such as MS office on high level or any other automated programs
  • You are able to structure your day to day activities in an efficient way, even when your workload is high
  • You have good communication and administrative skills and want to develop new practical competences or build upon your current ones
  • You have a sharp mind with interest in solving problems and you know how to provide an excellent customer experience, keeping the large variety in background and nationality of our population in mind