End to End, Business Process Expert, order to fulfillment to cash

  • Job category Supply Chain
  • Employment Fulltime
  • Reference number VAC-10004130
  • Location High Tech Campus, Eindhoven
  • Contract type Secondment via YER, Interim/independent
  • Industry Industrial

About this vacancy

In this role, you have the opportunity to design, built, deploy and improve O2F2C processes to enable the businesses to exceed cost, quality and delivery objectives, enable future growth and work on integration of M&A to Philips O2F2C systems and processes. 

Job description

You are responsible for:

  • Define: Provide expertise in processes analysis (L3-L7) within to perform process gap analyses, propose best practices as input for the process design.
  • Design: BPE design the PEPF processes (L3 – L7) with the above mentioned requirement features and ensure alignment with the underpinning IT applications incl. relevant process performance metrics & KPI’s and compliance requirements and controls.
  • Deploy: Support process implementation programs and projects and ensure processes are implemented as designed.
  • Build: Collaborate with IT and EIM to ensure that IT applications and data models support the business process requirements and design.
  • Deploy: Being a change agent by clarifying the impact of the new ways of working including the process, IT applications to the deployment teams and are the content owners of the deployment materials (guidelines, work instructions and learnings), as developed with Philips University or other parties who develop the process role-based learning curricula for the end-users for their process domain
  • Deploy/Continuously Improve: Build and maintain SME communities in their respective domain and ensuring the people competencies, capabilities are in place to execute the standard solutions in their process domains and identify opportunities for improvement (level 3-7).
  • Process Performance tracking and Continuous improvement: BPE establishes an accurate process performance impact tracking & reporting, with reference to internal/external benchmarks and relevant targets. As part of the continuous improvement phase and actively share knowledge and help problem solve with systemic issues driving impact. 


With a growing presence in cardiology, oncology, and women's health, Philips operates in the areas of Imaging Systems, Patient Care & Clinical Informatics, Home Healthcare and Customer Services. Philips combines its clinical expertise and human insights to create innovative solutions across the continuum of care, in partnership with clinicians and our customers, to provide better value and expand access to care for millions. Our teams are working hard every day to improve patient outcomes all the way from disease prevention and screening to diagnosis, treatment, therapy monitoring, and disease management. Irrespective of whether the care cycle takes the patient from doctor's office to hospital or hospital to home, or simply from one medical department to another, Philips Healthcare's unique medical solutions are designed to optimize the quality and flow of patient information and clinical decision-making.

Offer description

You will be employed by YER and seconded to Philips. We offer:

  • Challenging assignments
  • Excellent guidance from your consultant and YER's back office
  • Development opportunities with a personal coach
  • Cooperative and results and relationship-driven
  • Friendly atmosphere and open culture

Candidate profile

You are a part of O2F2C BPO team, you will have strong interaction with IT, EIM, PIO, Business & market SC teams, GBS and ISC.

To succeed in this role, you should have the following skills and experience 

  • Masters or Bachelor Degree in Supply Chain Management, Logistics or related field.
  • A minimum of 10 years’ experience in Supply Chain Management, Logistics, Operations or related field.
  • SAP SD and SAP MM: both processes/transactions knowledge and configuration capabilities for O2F2C processes.
  • Business/process skills and SAP/IT skills.
  • Experienced in large scale projects; able to work without daily supervision.
  • Ability to work with Subject Matter Experts (SME’s), located abroad.
  • Ability to explain and defend a Global Template process to experienced SME’s that will challenge the new or changed processes and will defend the current practice.